Net Promoter Score® is a simple and proven methodology that companies use to measure customer happiness as it relates to company brand, product or service.
In just 3 simple steps, you can derive a score that quantifies your customers’ happiness with your product or service.
Deliver your survey to customers via email, SMS, or a link. You can also survey visitors directly on your website.
Customers take a simple survey question, with a 1-10 rating, and share what they think of your experience.
Customer feedback is available real-time to you and your team on your NPS dashboard.
Stamped.io allows you to survey your customers in many ways. If you use multiple methods, we will ensure that your customers are never over-surveyed.
Surveys are delivered to email addresses you provide. Customers respond directly in the email. No external links!
Automatically gather feedback directly on your website. We ensure a steady stream of feedback with Adaptive Sampling.
Surveys are delivered via text message to phone numbers you provide. Customers respond directly from their mobile phones.
Share your survey link URL in chats, email signatures, receipts, and more. Customers respond on your branded survey page.
Use real-time feedback and insights to optimize your customers’ experience and your brand image.
Feedback is instantly available and can be explored with ease with search and filter capabilities.
Typing indicators let you know that a customer is giving detailed feedback, right then and there.
Customize and personalize your NPS surveys to maximize the insights received about how customers perceive your company.
Customers respond directly in the email, text message, or website. No external links.
Optimized for desktop, tablet, and mobile environments. It works flawlessly everywhere.
With just your logo and a few simple choices, the experience will seamlessly fit your brand.
Localize the emails based on your customer's location and their preferred language.
Built on a proven methodology, Stamped’s NPS capabilities allow you to monitor your customer’s loyalty and satisfaction trends, while providing actionable insights real-time to help improve company performance.
With alerts you can route feedback to the right person or team in your organization.
You are always protected from over-surveying - no single person ever gets too many surveys.
Get creative with additional questions to better understand the success of individual marketing initiatives and changes to your store.
Wow your customers by reaching out to them individually through a direct in-line NPS reply.
Our Analysis & Reporting tools provide you with accessible, actionable data that helps you collect, analyze and respond to customer feedback. Empowering you to make more favorable impressions, improve shopper experiences, and accelerate growth.
You can view the number of surveys you’ve sent, your survey open rates, as well as your survey response rates. Know who your top advocates are based on total NPS scores, and also performance of NPS Score over-time.
Search all your feedback instantly – know how many people are talking about it and how they feel. Easily tag and filter your NPS via our comprehensive tool for specific customer, score or topic.
Deep insights to your NPS, find out the trending “topics”. View trend changes, and analyze NPS scores as they can help you understand where you’ve been improving, and where you need more focus.
AI-assisted feature that analyzes the feedback content to determine if a review matches the rating given by the customers.
We took the guess work out of integrating Stamped.IO with all major eCommerce Platforms, Email Marketing, and Productivity apps and passed the savings on to you.
